Data protection

Data protection information in accordance with the EU General Data Protection Regulation

As of: May 25, 2018

At the RECCO Shop, the protection of your personal data and your informational self-determination is very important. With the following information we give you an overview of the processing of your personal data at RECCO Shop and your rights under data protection law. Which data is processed in detail and how it is used depends largely on the services you require or the services contractually agreed with you and RECCO Shop.

Who is responsible for data processing and who can you contact? The body responsible for data processing is the

RECCO SHOP
Sonthofener Straße 11A
87545 Burgberg im Allgäu
service@reccoshop.de

You can reach the data protection officer at this address.

Sources and data:

We process personal data that we receive from our customers as part of our business relationship. In addition, to the extent that this is necessary for the provision of our services, we process personal data (e.g. Schufa) that we have lawfully received (e.g. to execute orders, to fulfill contracts or based on your consent). On the other hand, we process personal data that we have legitimately obtained and are allowed to process from publicly accessible sources (e.g. debtor lists, commercial and association registers, press, media, internet).

Relevant personal data, particularly in connection with the application, booking, travel confirmation, implementation and billing of travel services and related other services and in the area of after sales services, can be:

Name, address/other contact details (telephone, email address), date/place of birth, gender, nationality, marital status, identification details (e.g. ID details), mountaineering qualifications, participation in our tours.

Customer contact information

As part of a travel booking initiation phase and during ongoing contractual relationships before, during or after completion of a trip or training course, further personal data may be collected, particularly through personal, telephone or written contacts initiated by you or by the Bergschule Oberallgäu, such as: B. Information about the contact channel (telephone, letter, email, personal visit to the business premises), date, reason and result; (electronic) copies of correspondence.

Data processing and legal basis:

Recco Shop processes the personal data listed in compliance with the legal provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG):

a. Processing of data to fulfill contractual obligations (Article 6 Paragraph 1 b GDPR)

Personal data is processed to provide all types of tourist services and related services, billing and services as part of the initiation, conclusion and implementation of our contracts with our customers and/or to carry out pre-contractual measures Requests from our customers are made. The purposes of data processing are primarily based on the specific tourist service.

b. Processing of data as part of the balancing of interests (Article 6 Para. 1 f GDPR)

If necessary, the RECCO Shop processes your data beyond the actual fulfillment of the contract to protect our legitimate interests or those of third parties. Examples:

Consultation and data exchange with credit agencies (e.g. Schufa) to determine creditworthiness or Risks of default.

Development, testing and optimization of procedures for customer-related experience and competence analysis and direct customer contact.

Assertion of legal claims and defense in legal disputes.

Processing of data based on your consent (Article 6 Para. 1 a GDPR)

If you have given the RECCO Shop express consent to process personal data for specific purposes (e.g. use of the data for advertising purposes), the lawfulness of this processing is based on your consent. Consent given can be revoked at any time. This also applies to the revocation of declarations of consent that were given to Bergschule Oberallgäu before the EU General Data Protection Regulation came into force, i.e. before May 25, 2018. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected by this.

Data processing on the RECCO Shop website:

Use of cookies

The Recco shop website(s) use “cookies” in accordance with the specifications of the Information Community for Determining the Distribution of Advertising Media (IVW). These are small files with anonymized user information. They provide information, for example, about the frequency of use and the number of users of the website. For example, we can use this to carry out analyzes of how our website is used in order to continually improve the content and user-friendliness of our website based on this information. It is also possible to use our website(s) without cookies. Most browsers are set to automatically accept cookies. Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website(s), it may no longer be possible to fully use all functions of the website(s).

Links to other websites

The RECCO shop website may contain links to other websites if we believe that these websites contain information that is useful to our customers. However, we cannot accept any liability for the content of these websites. This applies in particular to the accuracy, timeliness and completeness of the information provided there. This data protection declaration also does not extend to other providers and their websites. RECCO Shop has no influence on whether and to what extent other website operators comply with data protection regulations and can therefore assume no responsibility for this.

Google Analytics

The RECCO Shop website(s) use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully use all of the functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the manner and for the purpose described above.

We would like to point out that Google Analytics on this website has been expanded to include the code “gat._anonymizeIp();” to ensure the anonymous collection of IP addresses. You can object to the collection of data by Google Analytics with effect for the future by installing a deactivation add-on for your browser.

Who gets your data?

Within the RECCO Shop, those people who need it to fulfill the contractual and legal obligations of the RECCO Shop have access to your data. The service providers and vicarious agents employed by RECCO Shop can also receive information from RECCO Shop for these purposes, as long as they comply with the written data protection instructions.

In order to carry out the services offered by the RECCO Shop, it may in particular be necessary to pass on your personal data in whole or in part to the respective contractual partners of the RECCO Shop. RECCO Shop will endeavor to limit this data transfer to the necessary minimum. These contractual partners are also subject to the statutory data protection regulations relevant to them.

The RECCO Shop will only pass on your personal data to government institutions and authorities if and to the extent that the RECCO Shop is legally obliged to do so by law.

Under these conditions, recipients of personal data can e.g. B. be:

• Public bodies and institutions if there is a legal or official obligation.

• Processors to whom the RECCO Shop transmits personal data in order to carry out the business relationship with you, such as processing booking and payment processes, support/maintenance of computer/IT applications, archiving, document processing, call center services, compliance services, controlling , data destruction, purchasing/procurement, recovery, payment card processing (debit cards/credit cards), customer management, letter shops, marketing, research, risk controlling, expense reporting, telephony, website management, annual financial statements and auditing work, payment transactions.

Other data recipients may include those entities for which you have given your consent to the data transfer or for which you have exempted us from banking secrecy in accordance with your agreement or consent.

Third countries:

Data will only be transferred to countries outside the EU or EEA (so-called third countries) to the extent that this is necessary to fulfill the contractual agreements between you and the RECCO Shop (e.g. visa applications) or is required by law (e.g. legal entry formalities in the destination country ), you have given us your consent or as part of order data processing. If RECCO Shop uses a service provider in a third country, this is expressly obliged to comply with the data protection level in Europe in accordance with the GDPR.

How long is your data stored?

RECCO Shop processes and stores your personal data for as long as it is necessary to fulfill contractual and legal obligations. If the data is no longer required to fulfill contractual or legal obligations, the data will be regularly deleted unless its temporary further processing is necessary for the following purposes:

•Completion of commercial and tax law retention periods, in particular according to the Commercial Code (HGB) and the Tax Code (AO). The storage and documentation periods specified there can be up to ten years.

•Preservation of evidence within the statute of limitations. According to Sections 195 ff. of the Civil Code (BGB), these limitation periods can be up to 30 years, with the regular limitation period being three years.

Data protection rights as a customer:

As a customer of the RECCO shop, you have the right to information (Article 15 GDPR), the right to rectification (Article 16 GDPR), the right to deletion (Article 17 GDPR), the right to restriction of processing (Article 18 GDPR). Right to object (Article 21 GDPR) and the right to data portability (Article 20 GDPR). The restrictions in accordance with Sections 34 and 35 BDSG apply to the right to information and the right to deletion. In addition, there is a right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR in conjunction with Section 19 BDSG).

You can revoke your consent to the processing of personal data at any time by contacting the RECCO Shop. This also applies to the revocation of declarations of consent that were given to the RECCO Shop before the EU General Data Protection Regulation came into force, i.e. before May 25, 2018. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected by this.

Obligation to provide data:

Due to your interest in participating in a RECCO Shop event, you are obliged, as part of the resulting business relationship, to provide the personal data that is necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations which the RECCO shop is legally obliged to collect. Without this data, Recco Shop will generally have to refuse the conclusion of the contract offered to it or the execution of the contract, will no longer be able to carry out a contract that has already been concluded and/or may have to terminate it.

Changes to this privacy policy:

Due to the very rapid developments in the IT, telecommunications and Internet sectors, changes or adjustments to the statutory data protection regulations may also arise, which make it necessary to adapt this data protection declaration accordingly. The RECCO Shop will inform you about the relevant innovations here.

Information about your right to object in accordance with Article 21 of the EU General Data Protection Regulation (GDPR)

1. Right to object on a case-by-case basis

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, which is based on Article 6 Para. 1 e GDPR (data processing in the public interest) and Article 6 Para. 1 f GDPR ( Data processing takes place on the basis of a balancing of interests) to lodge an objection; This also applies to profiling based on this provision within the meaning of Article 4 Paragraph 4 GDPR.

If you object, RECCO Shop will no longer process your personal data unless RECCO Shop can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend of legal claims.

2. Right to object to the processing of data for advertising purposes

In individual cases, the RECCO Shop processes your personal data in order to conduct direct advertising. You have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising.

If you object to the processing for direct advertising purposes, the RECCO Shop will no longer process your personal data for these purposes.

The objection can be made informally and should, if possible, be sent by telephone or email to: service@reccoshop.de